I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serviced my car. Eric Duverger was my service rep. He was courteous, accommodating and thorough. I appreciated that he came back to the waiting area several times to give me the status of the work being done. The process was fast and efficient.
I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant experience, made sure I drove with the tech to insure all the noises that were mentioned were heard....Execellent service
Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which proved to be yet another very pleasant experience. Dennis Smith was my client advisor who patiently assisted me through the process of locating the vehicle I wanted. He is very knowledgeable, professional and was always a pleasure to work with.
Many thanks to everyone at BMW of Watertown.
I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with fluids topped off and all else checked out. The question was answered, And, given the grunginess of the car's exterior after our recent snowstorm, I was delighted to see that it now looked spectacular after a careful hand washing.
Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't need to wait even a second. Elizabeth was the friendliest person I ever met.